📦 SHIPPING POLICY

✨ Enjoy FREE Shipping on Most Items!


Houseplants and houseplant accessories require special shipping and will be calculated at checkout.

Shipping Policy - Houseplants/Plant Accessories

At Peach and Pantry, we take great care in packaging and shipping your plants and plant accessories. Our goal is to ensure every order arrives safely and your plants arrive healthy, happy, and ready to thrive.

At a Glance

  • We ship live indoor plants and plant accessories nationwide within the United States.
  • Free standard shipping on orders of $50 or more.
  • Shipping may be delayed during periods of extreme weather to protect live plants.
  • Live plants are covered by our 30-Day Happiness Guarantee.

Order Processing

Orders are typically processed within 1-2 business days, excluding weekends and holidays.

During holiday seasons, sales events, or other high-volume periods, processing times may be slightly longer. If a significant delay occurs, we will contact you with an update.

Weather Protection & Shipping Holds

The health of your plants is our priority.

To protect live plants from heat, cold, or severe weather conditions, we may temporarily delay shipment if extreme temperatures are expected along the delivery route or at the destination. If your order is placed on a weather hold, we'll notify you and ship as soon as conditions improve.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the items in your order and delivery destination.

Free standard shipping is automatically applied to qualifying orders of $100. or more.

Estimated Delivery Times

  • Standard Shipping: Typically, 2-4 business days 
  • Expedited Shipping: Available at checkout where applicable

Please note that delivery dates are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

Shipment Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to become active after you receive your confirmation email.

Live Plant Guarantee

We proudly stand behind the quality of our plants with our 30-Day Happiness Guarantee.

If your plant arrives with significant damage or arrives in poor condition beyond normal transit stress, please email us within 30 days of delivery with:

  • Your order number
  • Clear photos of the plant and packaging
  • A brief description of the issue

Contact us at: info@peachandpantry.com

Our preferred resolution is to provide a replacement whenever possible. If a replacement is unavailable, we may offer store credit or another appropriate solution.

Missing Packages Marked as Delivered

If your tracking information shows your package as delivered but you cannot locate it, please:

  • Check around your property, including porches, garages, side entrances, and mailboxes.
  • Check with household members and neighbors.

If the package is still missing, contact us within 3 days of the delivery scan so we can assist with a carrier investigation.

While Peach and Pantry is not responsible for packages confirmed as delivered by the carrier, we are happy to help investigate. If the package cannot be recovered and there is no proof of delivery available, we may offer a one-time replacement or store credit at our discretion.

Plant Shipping Restrictions

Certain states and local jurisdictions have restrictions on specific plant varieties.

If your order contains a plant that cannot legally be shipped to your location, we will contact you to discuss replacement options, store credit, or a refund for the affected item.


Winter Shipping Policy

Customers who live in areas that experience freezing temperatures are strongly encouraged to purchase a Heat Pack with their order. While heat packs cannot guarantee complete protection from frost or extreme cold, they can help reduce the risk of weather-related damage during transit.

Please note that heat packs generate warmth and may also cause stress or damage to plants if temperatures are not cold enough. For this reason, we recommend purchasing a heat pack only when near-freezing or below-freezing temperatures are expected along the shipping route or at the delivery destination.

Peach and Pantry is not responsible for plant damage caused by freezing temperatures, frost, or other weather-related conditions during shipping. Because weather conditions are beyond our control, all cold-weather shipments are placed at the customer's discretion and risk.

International Shipping

At this time, Peach and Pantry ships only within the United States.

Thank you for shopping with Peach and Pantry. We're honored to be part of your plant journey and are committed to providing a smooth, reliable shipping experience from our greenhouse to your home. 🌿

See our Return Policy for full details.


Updates

Shipping rates and policies may change — updates will always be posted on our website. 📝🌼